Agent Types
Understanding the different types of AI agents you can create.
Overview
Automation Studios supports multiple agent types, each optimized for different communication channels and use cases.
Voice Inbound
Handle incoming phone calls automatically:
- Answer calls 24/7 without staff
- Book appointments and answer FAQs
- Qualify leads before transferring to sales
- Provide customer support and order status
- Route calls based on caller intent
Voice Outbound
Make automated outbound calls:
- Appointment reminders and confirmations
- Lead follow-up and qualification
- Survey and feedback collection
- Payment reminders
- Re-engagement campaigns
Chat Widget
Embed AI chat on any website:
- Answer visitor questions instantly
- Capture leads with conversational forms
- Book appointments through chat
- Provide 24/7 customer support
- Integrate with your CRM automatically
SMS Agent
Handle text message conversations:
- Two-way SMS conversations
- Automated responses to common questions
- Appointment booking via text
- Lead nurture sequences