Common Issues
Solutions to frequently encountered problems.
Agent Not Responding
If your agent isn't responding to calls:
- Check that the agent is set to 'Active'
- Verify the phone number is correctly assigned
- Ensure Retell API key is valid
- Check your account balance for voice credits
GHL Tools Not Working
If agents can't access GHL data:
- Verify GHL connection is active in Settings
- Check that the sub-account is linked to a GHL location
- Ensure required GHL permissions are granted
- Try reconnecting the GHL account
Booking Failures
If appointments aren't being booked:
- Check calendar availability in GHL
- Verify calendar is assigned to the agent
- Ensure timezone settings are correct
- Check for calendar booking rules conflicts
Poor Call Quality
If calls sound robotic or cut out:
- Check your internet connection stability
- Try a different voice model
- Reduce prompt complexity
- Contact support if issues persist