Tag-Based Routing
Route calls and messages to the right agents using tags.
Overview
Tag-based routing lets you direct incoming calls and messages to specific agents based on contact tags in GoHighLevel.
Setting Up Routes
Configure tag-based routing:
- 1Go to Sub Account settings
- 2Navigate to Routing Rules
- 3Create a new rule
- 4Select the trigger tag
- 5Choose the destination agent
- 6Set priority order for multiple rules
Use Cases
Common routing scenarios:
- VIP customers to premium support agent
- Spanish speakers to bilingual agent
- Sales inquiries to sales-focused agent
- Support requests to technical agent